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Quality Specialist
Call Quality Audit & Monitoring
This training teaches you how to build and deploy a call quality monitoring system. Learn to evaluate, give constructive feedback, and drive continuous improvement of your team.
2 days (14h)
4-8 people
Training Objectives
- Create relevant evaluation grids
- Conduct objective audits
- Give constructive feedback
- Drive continuous improvement
Program Content
- 1Module 1: Monitoring fundamentals
- 2Module 2: Grid construction
- 3Module 3: Call analysis
- 4Module 4: Constructive feedback
- 5Module 5: Action plan
Who Is This For?
- Quality managers
- Supervisors
- Trainers
Included Bonuses
- Ready-to-use grid templates
- Calibration tool
- Analysis dashboard
“We went from subjective to objective evaluation. Team quality has significantly improved.”
Anne Lefevre
Quality Manager - CallCenter Pro
+25% quality score
Frequently Asked Questions
Ready to Get Started?
Contact us to schedule your training or learn more about our customization options.