Back to Customer Relations
Intermediate Level
Complaint Management
Learn to handle dissatisfied customers professionally and turn negative situations into positive outcomes. This training gives you tools to manage complaints effectively while preserving the customer relationship.
2 days (14h)
4-10 people
From 1,290€
Per participant
2 days (14h)
4-10 people
Intermediate
Basic customer service experience recommended
Training Objectives
- Understand complaint psychology
- Master de-escalation techniques
- Find win-win solutions
- Preserve customer relationships
Program Content
- 1Module 1: Understanding complaint psychology
- 2Module 2: Active listening and empathy
- 3Module 3: De-escalation techniques
- 4Module 4: Negotiation and solutions
- 5Module 5: Difficult case simulations
Who Is This For?
- Experienced advisors
- Team supervisors
- Quality managers
Included Bonuses
- Objection handling scripts
- Post-training coaching session
- Complete video training access
“We reduced complaint escalations by 60% after this training. A real investment for customer satisfaction.”
Pierre Martin
Operations Director - ServicePlus
-60% escalations
Frequently Asked Questions
Ready to Get Started?
Contact us to schedule your training or learn more about our customization options.